Microsoft Dynamics 365 is an all-inclusive cloud ERP and CRM solution that provides a full suite of integrated tools to streamline internal business communications. Its core features and functionality have been constantly improving over the years to accommodate the changing needs of both sales, marketing, and support teams.
The new and refreshed versions of Microsoft Dynamics 365 have many more advanced capabilities than any version that was previously produced. This article provides a short overview of what’s new in Microsoft Dynamics 365 for organizations today.
Microsoft Dynamics 365 offers complete tools to streamline and empower business applications. These powerful and flexible solutions include Microsoft Business Portal, Microsoft Sharepoint, Microsoft Dynamics GP, Microsoft Dynamics SL, and Microsoft Dynamics CRM. All of these business applications run on the same cloud infrastructure, which simplifies the access and sharing of data and communication among various team members. Businesses can run these applications through the cloud by paying a low monthly subscription fee to the cloud providers.
Microsoft Dynamics 365 comes with several tools to support services, including Customer Relationship Management (CRM), where information about customers is organized into a data model. The data model of the Customer Relationship Management tool includes common data elements such as contact information, products sold, address data, and many other related fields. With the help of the Customer relationship management apps, it is possible to access all these fields at the same instance without the need to store all these data in a local computer.
Many companies are moving from on-premises CRM systems to cloud services, due to the growing complexity and cost of maintaining these systems on-premise. However, there are certain advantages of moving from on-premises to cloud-based solutions. One benefit is cost reduction, as there is no need to purchase any upgrade or service packs for the existing CRM system. Also, there are minimal technical support needs as the common data model in such cloud-based solutions does not require any server-side programming. Also, there is no need to hire an IT professional to maintain the CRM on-premise, as it can be managed by using a web-based interface provided by the cloud service provider.
For more information about Microsoft 365, read the infographic below from Integral Management:
